KEY OBJECTIVES/PRIMARY FUNCTIONS
- Ensures customer satisfaction through timely and high quality resolution of the technical problems of the customers
- Handles customer complaints
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides on-site preparation, instructions, installation, familiarization, repairs, performance verification, preventive maintenance, qualification and consulting services for chromatographic, spectroscopic and other types of analytical equipment within required deadlines;
- Provides telephone, on-line and on-site support and consultation; Handles customer complaints; Ensures that negative customer feedback is recorded and acted upon by both sales and support teams;
- Conducts customer training courses and is involved in the customization and update of courses when required;
- Travels extensively to customer sites to ensure that customers obtain maximum benefit from their instruments;
- Works closely with the Sales and Marketing teams;
- Communicates with suppliers’ support centers via e-mail, in person or by phone;
SKILLS & COMPETENCIES
- University Degree in Chemistry/Chemistry in engineering/Electronics/Physics
- Good level of written and spoken technical English
- Strong computer literacy
- Extremely co-operative, able to maintain excellent communication and internal and external relationships
- Ability to coach, advise and give directions to people and work in a team
- Willingness to take responsibility
- Driving license, cat. B; willingness to travel in Bulgaria and abroad
- Technical knowledge and competence on chromatographic – GC, LC, HPLC, UHPLC, GC-MS, LC-MS and spectroscopic – ICP-MS, ICP-OES, MP-AES, AAS, FTIR, UV-Vis analytical equipment would be considered an advantage
- Basic knowledge and/or previous experience in ISO 9001 would be considered an advantage
WE OFFER
- Full-time employment;
- Excellent working conditions;
- Necessary trainings;
- Opportunity for future career development within the company.
If you are interested in the position, please send your CV, motivational letter and an up-to-date photo at team_cag@team-cag.com
