Service Engineer

KEY OBJECTIVES/PRIMARY FUNCTIONS
• Ensures customer satisfaction through timely and high quality resolution of the technical problems of the customers
• Coordinates the technical resources required to resolve problems
• Handles customer complaints

PRINCIPAL DUTIES AND RESPONSIBILITIES
• Provides on-site preparation, instructions, installation, familiarization, repairs, performance verification, preventive maintenance and consulting services for chromatographic, spectroscopic and other types of analytical equipment within required deadlines
• Provides telephone and on-site support and consultation; Handles customer complaints; Ensures that negative customer feedback is recorded and acted upon by both sales and support teams
• Conducts customer training courses and is involved in the customization and update of courses when required
• Travels extensively to customer sites to ensure that customers obtain maximum benefit from their instruments
• Works closely with the Sales and Marketing teams
• Communicates with suppliers’ support centers via e-mail and faxes

SKILLS & COMPETENCIES
• Degree in Chemistry/Chemistry in engineering
• Good level of written and spoken technical English
• Strong computer literacy
• Extremely co-operative, able to maintain excellent communication and internal and external relationships
• Ability to coach, advise and give directions to people and work in a team
• Willingness to take responsibility
• Driving licence, cat. B; willingness to travel in Bulgaria and abroad
• Technical knowledge and competence on chromatographic – GC, LC, HPLC, UHPLC, GC-MS, LC-MS and spectroscopic – ICP-MS, ICP-OES, MP-AES, AAS, FTIR, UV-Vis analytical equipment would be considered an advantage
• Basic knowledge and/or previous experience in ISO 9001 would be considered an advantage

WE OFFER:
• Full-time employment;
• Excellent working conditions;
• Necessary trainings;
• Opportunity for future career development within the company.

If you are interested in the position, please send your CV and a recent photo to viara.vladova@team-cag.com.